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Customers

With 30 years experience in document management and the delegated management of activity processes, DOCAPOST, subsidiary of the La Poste group, proposes the most comprehensive offer for managing the professional exchanges of companies and institutions with their specific public (customers, suppliers, administrations, citizens, internal public, etc.).

GIE Comutitres

Customer relations

Issue

Manage Navigo transport product subscriptions and processing for customer relation mail.

Solution

Since 2001, DOCAPOST has supported Comutitres in managing its customer relations.

The solution proposed by DOCAPOST relies on the experience of the Cergy operational platform, enhanced by all the subscription innovations of the group. The aim was to simplify the subscription process by setting up new digital subscription channels (web, social networks, mobility).

The customer path has thus been fully redesigned to achieve the best possible customer experience.

Customer advantages

The aim is to smooth the subscription process by reducing incomplete applications, offer an omni-channel approach with a 'client-centrix' process and provide a compliant Navigo pass as rapidly as possible.

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