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Customers

With 30 years experience in document management and the delegated management of activity processes, DOCAPOST, subsidiary of the La Poste group, proposes the most comprehensive offer for managing the professional exchanges of companies and institutions with their specific public (customers, suppliers, administrations, citizens, internal public, etc.).

Conseil Général du val d’Oise

Professional back -office

Issue

Improve the effectiveness of the Conseil Général du Val d’Oise in its ability to respond quickly to scholarship requests from families.

Solution

Set up a service for the administrative management of applications involving the initial verification of the attachments: tax notices, certificate of school attendance, family civil status book, bank account identification document, identity card for persons of legal age. As soon as the application is complete, the DOCAPOST teams validate the rights and record the data so the request can be processed.

Customer advantages

The service enabled 12,000 applications for departmental scholarships to be processed within 6 months. The improved quality and effectiveness of the service provided for citizens requesting scholarships greatly enhances social action of the Conseil Général du Val d’Oise.

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